Services Provided

Food and Personal Hygiene Assistance

Individuals and families who need assistance may visit the IAM pantry during regular business hours:

Monday, Tuesday, and Thursday from 9 a.m. to 4 p.m.
Wednesdays and Fridays, 9 a.m. - 12:30 p.m.

Free food is provided for each household. No Henderson County residency or proof of income required. Note: Beginning in 2026, food will be available to households every other week.

IAM offers both traditional and Latino food options. IAM also offers personal hygiene items, baby diapers, and pet food, as available. We also offer holiday food items for Thanksgiving and Christmas/Hanukkah.

Schedule of Services Provided:

• Food — shelf-stable items, bread, protein, produce, and milk (once every two weeks)

• Pet Food — (available as supplies allow)

• Diapers — baby or adult (once a week, as available)

• Feminine hygiene products — pads and tampons (once a month)

• Personal Hygiene Items — dish soap, shampoo, hand soap, deodorant, razor, toothbrush, toothpaste. Available as supplies allow.

Clothing Assistance

Free clothing is available to residents with a Henderson County address. We offer adult and children’s clothing, work clothing, shoes, coats, towels, and bed linens.

Required: Proof of Henderson County Residency. Please arrive at least 90 minutes before closing to allow time to select the clothing items you need from our Clothing Closet.

Schedule of Services Provided:

• Clothing — Gently used clothing (once a month)

• Coats - (once a year)

• New underwear and socks (once a year)

• Blankets/Sheets/Pillows/Bath Towels (once a year)

Financial Assistance

Individuals living in Henderson County and requesting financial assistance with overdue utility and rent bills, prescription assistance, or bus tickets must provide the following information:

What You Need to Bring

**Very Important:
If you are requesting financial assistance, please arrive between 9 and 11 a.m. to allow us time to process your request.

It is very helpful if you come in 10 days before the disconnect date, but you should arrive no less than two days before the disconnect date.

To better serve our neighbors most in need, IAM prioritizes elderly individuals, neighbors with disabilities, families with children, and those with documented medical needs.

Required Information:

• A valid photo ID

• Proof of Income

• Household Budget for the past 2 months

• Proof of Henderson County residency

• Proof of Disconnect or Eviction

• Names and dates of birth for family members living with you

For Utility Assistance: (Duke Power)
•Bring discontinued/cut-off notice
•Come in at least 2 days before the cut-off date.

For Heating Fuel Assistance
•Bring the company name of your fuel supplier
•Know what kind of fuel you need: oil or kerosene
•IAM is unable to provide assistance for portable tanks

For Rent Assistance
•Bring an eviction or late notice from the landlord
•Bring information about the entire household income for the past two months.

Prescription Assistance
•For current or new medications, bring a hard copy of your prescription or the prescription bottle still eligible for refill. No controlled substances.

Vouchers for Gasoline
•Available once every 6 months
•Verification of one of the following is required:
-Upcoming medical appointment
-Upcoming job interview
-Starting a new job

(We no longer accept text messages or emails from personal email addresses to serve as verification for Gas Cards.)

Schedule of Financial Services Provided

Financial Assistance — utility assistance (electricity, water, gas), housing (rent or mortgage), and heating oil, (once every 12 months, based on eligibility). Schedule for prescription medications are determined on a case-by-case basis.

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Where helpful, we also offer referrals to other assistance programs and organizations

Who Else Can Help You?

Pisgah Legal Services
(828) 692-7622
www.pisgahlegal.org

True Ridge
Provides culturally-relevant bilingual advocacy, case management and guidance in a safe space
(828) 205-1170

Housing Assistance Corporation
(828) 692-4744
www.housing-assistance.com

Children & Family Resource Center
(828) 698-0674
www.childrenandfamily.org

Council On Aging
(828) 692-4203
www.coahc.org

The Free Clinics
(828) 697-8422
www.thefreeclinics.org

Henderson County Department of Social Services
(828) 697-5500
www.hendersoncountync.org

Henderson County Health Department
828-692-4223
www.hendersoncountync.gov/health

The Storehouse (by referral only)
(828) 692-8300
www.storehouseonline.org

Hendersonville Rescue Mission
(828) 697-1354
www.hendersonvillerescuemission.org

NC 211
For more information call 211, a 24 hour Community Resources Information and Referral Service for Henderson, Buncombe and Transylvania Counties.