Services Provided

Food and Personal Hygiene Assistance

Individuals and families who need assistance may visit the IAM pantry during regular service hours:

Monday, Tuesday, and Thursday: 9 a.m. to 4 p.m.
Wednesdays and Fridays: 9 a.m. - 12:30 p.m.

Regular Food assistance is available once every two weeks. Henderson County residency and proof of income are not required to receive food assistance. IAM adheres to TEFAP guidelines for TEFAP specific food items.

IAM offers a variety of foods, including culturally familiar Latino food options. Personal hygiene items, baby diapers, and pet food are also available as supplies allow. During the holiday season, IAM offers special food items for Thanksgiving and Christmas/Hanukkah.

How Often Items Are Available:

Food: Once every two weeks
May include shelf-stable foods, bread, protein, produce, and milk.

Pet Food: As supplies are available

Baby or Adult Diapers: Once per week, as available

Feminine Hygiene Products: Once per month
May include pads and tampons.

Personal Hygiene & Household Items: As supplies are available
May include dish soap, shampoo, hand soap, deodorant, razors, toothbrushes, and toothpaste.

Availability of individual items may vary depending on donations and current inventory.

Clothing Assistance

IAM's Clothing Closet provides clothing and essential household linens at no cost to neighbors who live in Henderson County.

Available items may include adult and children's clothing, work clothing, shoes, coats, towels, bed linens, and other necessities.

What You Need

Proof of Henderson County residency is required.

Please arrive at least 90 minutes before closing to allow enough time to select the items you need from the Clothing Closet.

How Often Items Are Available

Clothing: Once per month
Gently used adult and children's clothing

Coats: Once per year

New Underwear & Socks: Once per year

Blankets, Sheets, Pillows & Bath Towels: Once per year

All items are subject to availability.

When to Come

If you are requesting financial assistance, please arrive between 9:00 and 11:00 a.m. to allow enough time for our team to review your request.

For utility assistance, we strongly encourage you to come to IAM approximately 10 days before your scheduled disconnection date whenever possible. Please do not wait until the day of disconnection. Requests should be made at least two days before the scheduled disconnection date.

For clothing assistance, please arrive at least 90 minutes before closing to allow enough time to select the items you need from the Clothing Closet.

To help us direct limited resources to households facing the greatest barriers and most urgent needs, IAM prioritizes older adults, neighbors with disabilities, families with children, and households with documented medical needs.

What You Need to Bring

Depending on the assistance you are requesting, please be prepared to provide:

• Valid photo ID

• Proof of household income

• Household budget for the previous two months

• Proof of Henderson County residency

• Disconnection, late, or eviction notice, as applicable

• Names and dates of birth of household members

Additional documentation may be required depending on the type of assistance requested.

Financial Assistance

IAM provides limited financial assistance to eligible Henderson County households experiencing a financial crisis.

Depending on eligibility and available funding, assistance may be available for:

• Rent or mortgage

• Electricity, water, or gas

• Heating oil

• Prescription medications

• Gasoline for qualifying transportation needs

Financial assistance is based on eligibility and available funding and is not guaranteed. IAM completes 4 financial assistance interviews per service day (this excludes prescription and gas card interviews).

Utility Assistance

For Duke Energy assistance:

• Bring your disconnection/cut-off notice.

• Apply at least two days before the scheduled disconnection date.

Heating Fuel Assistance

Please bring or know:

• The name of your fuel supplier

• The type of fuel needed, such as heating oil or kerosene

• The size of your fuel tank

IAM is unable to provide assistance for portable fuel tanks.

Rent Assistance

Please bring:

• An eviction or late notice from your landlord

• Information verifying household income for the previous two months

• Housing Authority Referral Documentation (if applicable)

Prescription Assistance

For new or current medications, please bring either:

• A hard copy of the prescription; or

• A prescription bottle that is still eligible for refill

IAM cannot provide financial assistance for controlled substances.

Gasoline Vouchers

Gasoline assistance may be available once every six months for qualifying transportation needs.

Verification is required for one of the following:

• An upcoming medical appointment

• An upcoming job interview

• Starting a new job

Personal text messages or emails from personal email accounts cannot be accepted as verification.

How Often Financial Assistance Is Available

Eligible households may receive financial assistance for utilities, housing, or heating fuel once every 12 months, based on eligibility and available funding.

Prescription assistance is considered on a case-by-case basis.

Need Help With Something Else?

IAM recognizes that every household's situation is different. If IAM cannot directly provide the assistance you need, our team may be able to connect you with another community organization or resource.

Who Else Can Help You?

Pisgah Legal Services
(828) 692-7622
www.pisgahlegal.org

True Ridge
Provides culturally-relevant bilingual advocacy, case management and guidance in a safe space
(828) 205-1170

Housing Assistance Corporation
(828) 692-4744
www.housing-assistance.com

Children & Family Resource Center
(828) 698-0674
www.childrenandfamily.org

Council On Aging
(828) 692-4203
www.coahc.org

The Free Clinics
(828) 697-8422
www.thefreeclinics.org

Henderson County Department of Social Services
(828) 697-5500
www.hendersoncountync.org

Henderson County Health Department
828-692-4223
www.hendersoncountync.gov/health

The Storehouse (by referral only)
(828) 692-8300
www.storehouseonline.org

Hendersonville Rescue Mission
(828) 697-1354
www.hendersonvillerescuemission.org

NC 211
For more information call 211, a 24 hour Community Resources Information and Referral Service for Henderson, Buncombe and Transylvania Counties.